Store Location
Optima Computers is located at 11237 Nall Ave, Suite 120, Leawood KS 66211
Directions:
Simply take Nall to 113 Street, turn East at University Park and look to your left on the north side of M&I Bank.
Contact Informtation & Store Hours:
Phone: 913-491-0808 Email: KC511@Live.com
Store Hours: Monday-Thursday: 11:00 AM - 5:00 PM Friday: 12:00 AM - 4:00 PM Saturday-Sunday: By Appointment Please call so that we can be prepared to meet your needs.

Optima Computers' Warranty

Optima Computers warrants that the hardware products it sells, excluding software, documentation and similar items, will be free from defects in materials and workmanship. The warranty term for parts is one year. The warranty term for labor is five years. Service contract extensions are available.

Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including damage caused during return shipment, accident, abuse, misuse, problems with electrical power, natural disaster, servicing not authorized by Optima Computers, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Optima Computers.

Under no circumstances shall Optima Computers be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, absolute or strict liability, or any other similar theories. Such excluded damages include but are not limited to: loss of profit, loss of revenue, loss of data, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, “down-time,”purchaser’s time, injury to property, and all claims of third parties.

Return Policy

Please Save Your Packing Slip:  All Exchanges and Returns Require The Original Packing Slip

Please Note:

Optima Computers is not responsible for expenses, fees, or other costs incurred by our customers as a result of defective or incompatible parts.

Optima Computer's Online Return Policy:

New merchandise may be exchanged or returned for refund with the original packing slip, subject to the following conditions.  Optima Computers reserves the right to decline any exchange or return if the product is not in "like-new" condition.  "Like-new" is defined as: the complete product in the original carton, with all equipment, packaging, manuals, accessories, and warranties.

Returns and exchanges require a Return Merchandise Authorization (RMA) Number, which is valid for 10 days.  To obtain an RMA from Optima Computers, please call our Customer Service number at 1-913-491-0808, M-F 10:00 AM - 6:30 PM, Sat 11:00 AM - 4:00 PM CST.

Shipping Charges involved with the exchange or return of merchandise are non-refundable.

Notebooks/Laptop computers may be returned within 7 days of purchase, if the merchandise is in "like new" condition.  A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.

Desktop computers, monitors and printers may be returned or exchanged within 30 days of purchase, if the merchandise is in "like-new" condition.  A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.

Opened Software may be exchanged within 30 days of purchase.  Software may only be exchanged for the identical product.

All other products not listed above may be exchanged or returned within 30 days of purchase, if the merchandise is in "like-new" condition.

Non-returnable and Non-refundable Items:

Clearance items are not returnable unless otherwise indicated on the label attached to the product. Service parts are not returnable.

Labor and installation services are non-refundable.

Shipping charges are non-refundable.

Refunds willtake up to 14 business days to process from the date that Optima Computers receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.